A full refund will be automatically processed to all users who have made their application through this website in case of application denial by the Government. Once you have submitted your application with us, it is assumed and agreed that we will begin the submission process within the timeframe indicated during your application. Should you decide to request a refund after your application has been submitted, you can apply to be considered. We do take exceptional circumstances into consideration should something happen that is outside of your control and will consider refunds on a case-by-case basis. Please email us at firstname.lastname@example.org.